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Complete line of Encore Call Recording and Agent Monitoring Solutions:

Encore - Monitor, record, review, and archive telephone conversations and multimedia contacts.

	Alert Automated bulk notification for emergencies and other situations.
	Audition Dial-in Review Secure dial-up review of recorded conversations.
	AuditionLive Monitor live calls from anywhere using a telephone or an Internet browser.
	AutoVerification Automatic, fully-compliant verification of telephone and other transactions.
	Beeper Board Generate beep tones for recording notification.
	Callback Coach Manage the callback queue for relationship workers in public agencies and other applications.
	Defender Monitor, record, review, and archive telephone and radio communications for public safety and security.
	Portfolio Analytics, reports, and interactive coaching tools for contact centers.
	Response Interactive Voice Response enables callers to directly access database information without assistance.
	Screen Recorder Captures the agents' desktop activity with synchronized audio/screen playback.
	Soloist Monitor, record, review, and archive telephone conversations in remote or distributed offices.
	Web-based Playback Tools Monitor, transcribe, and validate recorded communications from anywhere in the world via Internet access.

CenterPlus - Evaluate and coach agents and analyze processes to improve your agents' productivity.

	Portfolio Analytics, reports, and interactive coaching tools for contact centers.
	Screen Recorder Captures the agents' desktop activity with synchronized audio/screen playback.

SmartAnswer - Automate call routing, queue announce, and outdial callbacks. Many more features available.

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