Wygant Encore and CenterPlus offer cutting edge applications that use the power of the Internet to empower you to manage your call
center and customer relations in ways that have never been dreamed of before.
Encore Web Explorer allows you to share your recordings anywhere, and facilitate the creation of truly global call centers.
Web Explorer offers a secure streaming media interface and a natural language search so you can find the calls they need, when they need them,
without training or special skills. Service bureau call centers have group-level security so customers hear only their own calls.
Distributed centers use Web Explorer to integrate recordings across the country or around the world into a single seamless database.
Here is Encore Web Explorer's simple Filter Wizard. Simple and complex compound filters can be entered,
or inexperienced users can use the Filter Wizard or a collection of sample filters.
The Search in Results button allows a user to zero in on the desired recording in a few sequential steps:
The Results Frame shows the recordings that are found. The columns shown on this screen and their order may be customized according to
each user's preference.
Wygant Encore's Web Transcription and Web Verification provide centralized call transcription and validation features.
Alternatively, the web interface can be used for remote or offshore contract staffing.
Wygant Live Monitor allows you to share your calls while they are taking place with others inside and outside your call center.
Requiring only a TCP/IP connection and appropriate security, Live Monitor streams the audio in a compressed format to any Windows PC.
Powerful Computer-Telephony-based tools assure that outside callers only hear calls they should - an essential feature in a multi-client
service bureau contact center. For remote telephone access to real-time call activity, like Live Monitor but accessible through any
touch-tone telephone, choose AuditionLive.
Please contact us for more details and a demonstration. |
