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| Wygant Encore Tour (Using Encore) |
Record
what you want, when you want to:
Encore's powerful control interface lets you control recording from an agent's desktop automatically or on demand,
from a CT interface connected to your PBX, ACD or Predictive Dialer, on voice activation, or from the agent's script.
Click a file to play, evaluate, archive or email
Encore Explorer enables users to browse the call database, play back calls for review and verification,
and archive or copy calls to another media source for storage or transport. Simply use it.
Our advanced filter wizard makes it easy to find calls
Explorer's filter wizard provides a simple graphical interface. Users click a button to select each field in the query,
and simple menus and drop down boxes let them choose their search parameters. Of course a reviewer can save filters for reuse,
and supervisors can create filters for groups of reviewers, to simplify training and minimize start-up time.
Filter Creation Samples
More Explorer features
Listen to calls: Encore Bravo
Once you find a call you want to review, simply click on the call or press the Encore Bravo button.
Bravo lets you listen to any voice recording in the database, either singly or in a batch.
High-Level Security: Encore Security Manager
Encore Explorer also provides a powerful security system - Encore Security Manager - that lets you create users, groups and specify permissions.
Mix calls, or play sequentially: Encore Audio Mixer
Encore Audio Mixer plays calls in sequence and parallel calls merged together. Encore supports Motorola and Ericsson trunked radios.
File your recordings for review later: Encore Librarian
If you want to copy voice recordings to another media for transport or long-term storage, select the files you want,
and then click the Librarian button. Librarian walks you through the process of making an archive or copy of the files you've selected,
and gives you the option to copy Encore Explorer and Bravo to the media also. When you choose to copy the support applications to the media,
you end up with a self-contained unit that includes voice files as well as the mechanism to browse and review them.
Email and save recordings
Encore provides all these features and more.
Contact us for a demo.
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Phonetic Searching Now Available |
In partnership with SER's SERTAINTY product,
Wygant Encore now provides phonetic searching abilities for all your audio and video files.
Mining your audio for specific words or phrases is tedious and time-consuming — but not with phonetic searching.
Just enter the words you wish to locate in your audio or video recordings and let
SER's SERTAINTY
explore the Wygant Encore database. Recordings that match your search criteria are listed on your desktop for easy review.
Call 1-800-688-6423 today for more information.
All hardware is supplied by customer and is the responsibility of the customer.
The purchase of an SER support agreement is required. |
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