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| Wygant Encore Soloist |
Single user digital recording for calls worth saving.
Take the power of networked digital recording on the road with Encore Soloist,
the perfect recording,
logging and archiving solution for remote or distributed
office use.
With Soloist you can digitally record entire conversations or partial conversations
from virtually any telephone digital, analog, cell, and even PC-based "net phones."
Recording can be prompted via random, automated script-based, or manual "hot-key" control.
A uniquely-designed interface connects to your handset and records directly to the hard disk of your Windows 95, 98, NT, 2000, or XP PC.
Recordings can later be archived DVD, CD-ROM, or DAT.
Soloist is ideal for home agents, public safety officials, virtual call centers,
and anyone else who needs the benefits and security of call recording. In network mode,
virtual agents connected to a central server can be recorded automatically for service observation or order verification.
And, Soloist allows you to comply with the Federal Trade Commission's Telemarketing Sales Rule 310.3(a)(3)
which requires recording of certain telemarketing calls.
Think of Soloist as Wygant Encore...to go!
•Soloist includes all of the features of Wygant Encore™.
•Transaction verification can operate on "hot-key" or script-based control.
•Soloist builds a local call database. For virtual call centers it provides full network support, automatically
uploading records from any number of agents to a central server. Use a WAN or Internet connection to
live-monitor agent calls in real time.
•Soloist is ideal for liability recording.
Agent calls can be recorded in their entirety and collected to the
centralized data server where they are immediately available for review. Archiving options include DVD,
CD-ROM or DAT.
•Use Soloist's service observation features to monitor or record remote agents
on a random or pre-selected schedule. A complete forms and reporting
package is included with our Advanced Service Observation Option.
•Soloist supports the same advanced control program interface as Encore
(ECAPI). Any scripted application that works with Encore can be applied to
Soloist for local or remote operation.
•Connection is easy....
A simple adapter links your telephone to your PC's existing sound card.
Encore Soloist Specifications
Digitizing rate and format
16 kHz GSM (Microsoft WAV format)
Optional (high compression) formats
8 kbps TrueSpeech (Microsoft WAV format)
Recording Control Options
Agent control, random, VOX, CT, or script-based control using our powerful ECAPI interface and DDE connectivity.
System Requirements
Windows 95, 98, NT, 2000, or XP, 128 MB RAM, Sound Card with Microphone Input, Adequate Hard Drive Storage, LAN/WAN connection optional.
Notification Beeps
Optional–beeps only play when recording is active. Requires full-duplex sound card. |
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