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| Wygant Encore AutoVerification |
AutoVerification Overview:
Use Automated Verification to lower the cost of order processing dramatically. With Encore's AutoVerification
application call centers can:
• Automatically verify orders and other transactions.
• Rapidly review verification responses to assure compliance and detect fraud.
• Use Encore's Web-based tools to allow off-site or off-shore review
or to transcribe recorded information.
• Easily interface with your database.
• Transfer callers to a live agent whenever help is needed.
• Provide complete and auditable reports.
Encore's AutoVerification is used by the nation's largest telecom companies and many other businesses.
Actual net savings can exceed a dollar per transaction.
How AutoVerification Works:
In the simplest scenarios a sales agent transfers the caller to the AutoVerification system. Before
connecting the caller and the system the agent keys in a handful of data (their ID and the transaction
ID typically), and the AutoVerification system takes over. A typical call simply validates that the caller
authorizes the transaction.
In more complex scenarios AutoVerification looks up the details of the transaction and use its advanced
Text-to-Speech capabilities to prompt the user with the details, providing an absolutely clear record
of the transaction and the customer's approval.
Encore AutoVerification can also place calls from a database record. This provides additional security
against agent fraud and additional operational flexibility.
What to Record?
With Encore AutoVerification you can record the entire call, just the verification section, or just
the responses. Your needs will vary by application.
What to Play?
Typically a skilled reviewer can listen to just the responses and quickly validate that a transaction
has been approved. Wygant's advanced playback tools allow the reviewer to instantly switch from hearing
the entire recorded conversation to the responses only, and back again. Of course there may be just
10 seconds of responses in a two minute phone call, so the agent productivity increase can be incredible.
Want to Know More?
Click
here to make your request for a detailed description of a sample AutoVerification deployment. |
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