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| Wygant Encore Audition Dial-in Review |
Overview
Audition allows callers or quality assurance agents to review recorded messages by telephone, and
provides a password-protected interface for clients of service bureaus to listen to their own calls,
restricted by DNIS or Client ID. Web enabled call centers and clients can use
Web Explorer to access calls through the Internet.
The user calls into the system and logs in by entering a user ID and password. Upon successful
login, the system prompts the caller asking what type of lookup they want, and for any additional
information required for that lookup. The system then states how many records meet the selection
criteria, and the first call from the queue is played. The caller can proceed through the list
of records selected, listening to each. The user can only listen to the calls; they cannot be altered
in any way.
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Example Call flow
Welcome to Encore Audition.
Please enter your ID number, followed by the pound key.
[1111#]
Please enter the password, followed by the pound key.
[1234#]
Query selection menu:
For your default search key, press 1
For all records, press 2
To search by field Record ID, press 3
To search by ANI, press 4
To search by DNIS, press 5
To play calls tagged for you, press 6*
For your secondary default search key, press 7
For advanced options press the star key
To end the call, press the pound key.
[5]
Please enter the DNIS, followed by the pound key.
[4567#]
Please wait while your records are retrieved.
(27) records have been selected.
(Plays first record)
Playback menu:
To continue to the next recording, press 1
To repeat the current recording, press 2
To go back to the previous recording, press 3
To rewind 6 seconds, press 4
To pause, press 5
To jump forward 6 seconds, press 6
To move to the first recording, press 7
To move to a specific record number, press 8
To move to the last recording, press 9
For header information, press 0
To return to the main menu, press pound
[#] Returns to Enter QN again: (see above)
[#] Exits
Thank you for calling Encore Audition
Features
Login filters allow the system administrator to restrict logins to accessing certain records.
The user may only access records that the login filter for their user ID can access.
User selectable filters allow the user to find the record(s) that they are interested in.
User selectable filters can query the user for one or more numbers, dates, or times, which are
then used in the filter.
Automatic gain control provides automatic volume leveling.
Reports provide the system administrator with statistical usage information.
Adjustable tracking level allows the system administrator to control how much information is logged on tracking reports.
Adjustable header fields allow the system administrator to control what additional information about a
record is presented to a caller.
The prompt recording subsystem allows the system administrator to re-record and customize prompts to their own needs.
Setup and Operation
Audition is easy to configure with clear definitions that tie each user option to a simple keystroke
command. Auditions custom capabilities allow the system administrator to record client-specific
prompts to assure that everyone can hear the recordings they need.
Audition Configuration
In operation, Audition runs alongside every other Encore application and shares the standard Encore Response
menu system and user interface.
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